Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you book an audit, fill out a form, or integrate your systems with our infrastructure.

• Personal Data: Name, email address, mobile phone number, company name, and job title.
• System Data: When you grant us access to your CRM or internal tools for the purpose of an audit or active engagement, we may process lead data, customer lists, and sales metrics strictly for the purpose of delivering our services.
• Usage Data: IP address, browser type, and operating system when you visit our site.

2. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. These technologies and the advertising measurement described below may process usage data and identifiers that can be personal information; we do not represent them as anonymous. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

We may use the following types of cookies and tracking technologies:

• Analytics Cookies: These monitor how users reached the Site, and how they interact with and move around once on the Site (e.g., Google Analytics).
• Security Cookies: These help identify and prevent security risks.
• Personalization Cookies: These are used to recognize you when you return to the Site.

3. How We Use Your Information

We use the data we collect to:

• Provide, operate, and maintain our AI infrastructure services.
• Process and manage your booking or audit requests.
• Send you technical notices, updates, security alerts, and support messages.
• Monitor and analyze usage and trends to improve our algorithms and agents.

4. Data Protection & AI Processing

ScaleLayer utilizes Artificial Intelligence (AI) and third-party Large Language Models (LLMs) to process data.

• Data Security: We implement enterprise-grade security measures to protect your data during transmission and storage.
• AI Training: We do not use your proprietary client data to train public models. Your specific lead data and CRM metrics remain isolated to your instance.

5. SMS & Telecommunications Compliance (Strict)

By providing your phone number and opting in (e.g., via our web forms), you consent to receive text messages from us regarding your audit, account status, or service updates. Message and data rates may apply. Message frequency varies.

• Opt-Out: You can reply STOP to any message to opt-out of SMS communications.
• Help: You can reply HELP for assistance.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.
• No Sharing for Marketing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information with:

• Service Providers: Trusted third-party vendors (e.g., cloud hosting, CRM tools) who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential. (Note: This excludes mobile opt-in data, which is never shared with third parties for their own marketing purposes).
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.